FAQ
Frequently Asked Questions
1. What sizes do you offer?
We offer a wide range of sizes to ensure a perfect fit for every customer. Please refer to our Size Guide on the product pages for detailed measurements. If you’re in between sizes, we recommend sizing up for a more relaxed fit or sizing down for a tailored look.
2. How do I care for my AV VIRAY COLLECTION items?
To keep your items looking their best, we recommend following the care instructions provided with each garment. Generally, we suggest washing in cold water and air drying to maintain fabric quality and fit. For specific care instructions, refer to the product details on each page.
3. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also offer PayPal and Apple Pay for your convenience.
4. How long will it take to receive my order?
Processing times typically take 1-2 business days. Shipping times depend on your location, but most orders arrive within 3-7 business days. We offer both domestic and international shipping options. You will receive a tracking number once your order has shipped.
5. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates vary depending on your location, and customs fees may apply. Please note that international shipping may take a little longer due to customs processing.
6. What is your return and exchange policy?
We want you to love your purchase! If you’re not completely satisfied, you can return unworn, unwashed, and undamaged items within 7-10 business days for a full refund or exchange. Please refer to our Return & Refund Policy for full details and instructions.
7. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and link to track your shipment. If you need further assistance, feel free to contact us at support@avviraycollection.com.
8. Can I cancel or modify my order?
Once an order is placed, it’s processed quickly to get your items to you as fast as possible. Unfortunately, we are unable to cancel or modify orders once they have been confirmed. If you have any concerns or need assistance, please contact our customer support team as soon as possible, and we will do our best to help.
9. Do you have a physical store?
Currently, we operate exclusively online to provide our customers with a seamless shopping experience. However, we do plan to offer pop-up shops and events in the future, so be sure to follow us on social media to stay updated!